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Privacy Policy

If you get here, it means that you value your privacy. We understand it very well, thus we have prepared a document for you, in which you fill find the principles of personal data processing and the use of cookies in relation to using our website www.imedeksa.lt

In the beginning, formal information – the website administrator is Imedeksa UAB with the main office in Kretinga, Lithuania. In case of any doubts related to the Privacy Policy, you can contact us anytime using our contact form.

 

 

Abbreviated version – most important information

We look after your privacy, and also your time. Therefore, we prepared for you an abbreviated version of the most important principles related to protection of privacy.

Placing an order, withdrawing from a contract or simply contacting us, you fill in your personal information, and we guarantee that your data will remain confidential, safe and will not be transferred to any third parties without your explicit approval.

We entrusted personal data processing only to proven and trusted companies providing services related to personal data processing.

We use analytical tools of Google Analytics, which obtain information on your visits on the website, subsites you opened, time you spent on the website and switching between individual subsites. For this purpose, we use Google LLC cookies regarding Google Analytics service. Within the mechanism for managing settings of cookies, you have a possibility to decide if within the Google Analytics service we will be able to use marketing functions or not.

We use Google AdWords remarketing tools. It is related to the use of cookies developed by Google LLC regarding Google AdWords service. Within the mechanism for managing settings of cookies, you have a possibility to decide if in your case we will be able to use Google AdWords or not.

We are part of the Google AdSense advertising network. It is related to the use of cookies developed by Google LLC regarding Google AdSense service. Within the mechanism for managing settings of cookies, you have a possibility to decide if in your case we will be able to use personalized Google AdSense adds or not.

We place on our website video recordings from the YouTube service. When you play such recordings, Google LLC cookies regarding the YouTube service are used.

We offer a possibility to use social functions such as making contents available in social media services and social profile subscription. Using these functions is related to the use of cookies of social media administrators such as Facebook, Instagram, YouTube, Twitter, Google+.

We use our own cookies for proper operation of the website and for statistical purposes.

We use IP geolocation for statistical purposes and to improve safety.

 

If this information is not sufficient for you, you will find further details below.

Personal data

The Administrator of your data pursuant to the Personal Data Protection Regulations is Imedeksa UAB with the main office at Klaipėdos st. 39B, LT-97155 Kretinga, Lithuania, Reg.no 141830367 Vat no LT418303610

 

Purposes, legal grounds and time of personal data processing are shown separately in relation to every purpose of data processing (see description of individual purposes of personal data processing below).

Authorizations. The GDPR gives you the following potential authorizations related to processing of your personal data:

right to access your personal data,

right to rectification of your personal data,

right to deletion of your personal data,

right to restriction of your personal data processing,

right to objection of your personal data processing,

right to transfer data,

right to lodge a complaint to the supervisory authority,

right to withdraw an approval for personal data processing, when you provided such approval.

The principles related to performance of the authorizations mentioned above have been described in detail in art. 16 – 21 of the GDPR. We encourage you to read these regulations. We want to explain to you that the authorizations mentioned above are not absolute and you will not be entitled to all activities of processing your personal data. For your convenience, by describing individual personal data processing operations, we made our best to indicate all rights you have within these operations.

We want to highlight that to one of the rights indicated above you are entitled always – when you feel that during processing of your personal data we have violated the regulations on protection of personal data, you have a possibility to lodge a complaint to the supervisory authority (Head of the National Data Protection Authority).

You can also turn to us with a request to provide to you information that we have obtained about you and for what purpose we process it. You can contact us by using our contact form. We made our best to present all information that might interest you in this Privacy Policy. You can use the e-mail shown above in case of any questions related to processing of your personal data.

 

Safety.

We guarantee confidentiality of all personal data provided to us. We assure to undertake any safety and personal data protection measures that are required. Personal data is obtained with due diligence and protected appropriately against access of unauthorized persons.

List of assignments. We assign the following entities with personal data processing:

companies cooperating in the distribution network – in order to intermediate in the sale of products,

subcontractors – in order to perform services related to sales,

hosting companies – in order to process data on Internet servers,

shipping, transport and postal companies – in order to perform transport and postal services,

banks and payment service providers – in order to make payment.

All entities that we assigned with personal data processing guarantee application of appropriate safety and personal data protection measures required by the law.

Purposes and activities of processing orders. 

When placing an order, you have to provide all information needed for processing an order, i.e. first and last name, billing address, delivery address, e-mail, phone number. Providing information is voluntary, but necessary to place an order.

Information provided to us in relation to the order is processed to fulfil the order (art. 6 sec. 1, letter b of the GDPR), to issue an invoice (art. 6 sec. 1, letter c of the GDPR), to enter the invoice to our accounting documentation (art. 6 sec. 1, letter c of the GDPR) and for archiving and statistical purposes (art. 6 sec. 1, letter f of the GDPR).

Orders are registered in our internal database. Information about orders will be processed during the time that is necessary to fulfil the order, and subsequently until expiration of limitation period for claims resulting from the contract signed. In addition, after expiration of this period, information can be still processed for statistical purposes. Remember also that we are obliged to store the invoices with your personal data for a period of 5 years from the end of fiscal year, during which tax liability was incurred.

In the case of information about orders, you are not able to correct such data after processing an order. You also cannot object processing of data and request to delete data until expiration of limitation period for claims resulting from the contract signed. Likewise, you cannot object processing of data and request to delete data contained on invoices. After expiration of limitation period for claims resulting from the contract signed, you can only object processing of your information by us for statistical purposes, and request removing of your data from our database.

In relation to information about orders, you also have the right to transfer data, mentioned in art. 20 of the GDPR.

Newsletter.

If you want to subscribe to the newsletter, you have to provide to us your e-mail using the newsletter sign-up form.

Information provided during the newsletter signup is used for sending the newsletter to you, and the legal ground for its processing is your approval (art. 6 sec. 1 letter a of the GDPR) provided during the newsletter signup.

Information is processed within the mailing system Mailchimp and stored in our internal server.

Data will be processed throughout functioning of the newsletter, unless you unsubscribe earlier, which will cause deletion of your information from the database.

You can correct your information recorded in the newsletter database anytime, and also request to delete them, giving up receiving of the newsletter. You also have the right to transfer the data mentioned in art. 20 of the GDPR.

Complaints and termination of the contract. 

When you claim a complaint or terminate the contract, you provide to us your personal data contained in the complaint or notice of termination of contract, which include first and last name, address, phone number, e-mail, bank account number, and photograph.

Data provided to us in relation to claiming a complaint or termination of contract is used for processing of complaint procedure or procedure to terminate the contract (art. 6 sec. 1 letter c of the GDPR).

Data will be processed during the time that is necessary to process the complaint procedure or the termination procedure. In addition, complaints or notices of termination of contract can be archived for statistical purposes.

In the case of data contained in complaints or notices of termination of contract, you are not able to correct such data. You also cannot object data processing and request to delete it until expiration of limitation period for claims resulting from the contract signed. After expiration of limitation period for claims resulting from the contract, you can object processing of your data by us for statistical purposes, and also request deletion of your data from our database.

Contact by e-mail. 

Contacting us by e-mail, including sending an inquiry using the contact form, you naturally provide to us your e-mail as the address of sender. In addition, you can include your personal data in the message. For statistical purposes and to improve safety, we use geolocation based on IP of the device from which the message is sent.

Your data, in this case, is processed in order to contact you, and the legal ground is art. 6 sec. 1, letter a of the GDPR, which is your approval resulting from initiating contact with us. The legal ground after ending the contact is a justified cause in the form of archiving correspondence for internal needs (art. 6 sec. 1 letter c of the GDPR).

The content of correspondence can be subject to archiving and we cannot univocally determine when it will be deleted. You have the right to request the history of correspondence with us (when it was subject to archiving), and also request its removal, unless its archiving is justified considering our overriding interests, e.g. defense against potential claims from you.

Cookies and other tracking technologies.

Our website, like almost all websites, uses cookies in order to provide to you the best experiences related to its use.

Cookies are small pieces of text, stored on your terminal device (e.g. computer, tablet, smartphone), which can be read by our data-communication system.

Cookies can be divided to our own cookies and third-party cookies. More details can be found below.

Agreement for the use of cookies.

During the first visit on the website, information about using cookies is displayed to you. You can always change the setting of cookies in your browser or delete cookies. However, you need to remember that turning cookies off can cause difficulties in using the website, as well as many other websites that use cookies.

Own cookies. Own cookies are used for the purpose of proper functioning of the website and for statistical purposes. The use of this type of cookies is described below.

Third-party cookies. Our website, like the majority of present websites, uses functions provided by third parties, which is related to the use of cookies coming from third parties. The use of this type of cookies is described below.

Analysis and statistics.

We use cookies to trace statistics of the website, such as the number of visitors, type of operating system and Internet browser used to view the website, time spent on the website, subsites visited, etc. For this purpose, w use Google Analytics, which is related to the use of cookies developed by Google LLC. Within the mechanism for managing settings of cookies you have a possibility to decide if within the Google Analytics service w will be able to use marketing functions or not.

We use HotJar tools, which allow us to trace your activity on the website. For this purpose, we use cookies developed by HotJar. Within settings of these cookies, you can decide if you agree to the use of tracing with HotJar or not.

Marketing. 

We use Google AdWords remarketing tools. It is related to the use of cookies developed by Google LLC regarding Google AdWords service. Within the mechanism for managing settings of cookies you have a possibility to decide if in your case w will be able to use Google AdWords or not.

We are part of the Google AdSense advertising network. It is related to the use of cookies developed by Google LLC regarding Google AdSense service. Within the mechanism for managing settings of cookies you have a possibility to decide if in your case w will be able to use personalized Google AdSense adds or not.

IP geolocation. We use IP geolocation for statistical purposes and to improve safety.

Social media tools. We offer a possibility to use social functions such as making contents available in social media services and social profile subscription. Using these functions is related to the use of cookies of social media administrators such as Facebook, Instagram, YouTube, Twitter, Google+.

We place on our website video recordings from the YouTube service. When you play such recordings, Google LLC cookies regarding the YouTube service are used.

Server logs

Using the website is related to sending questions to the server on which the website is stored. Every question sent to the server is recorded in server logs.

Logs include such entries as your IP address, date and time of server, information about the Internet browser and operating system you use. Logs are recorded and stored on the server.

Data recorded in server logs is not associated with specific persons using the website and is not used for the purposes of your identification.

Server logs serve exclusively as support material used to administer the website, and their content is not revealed to anyone, with the exception of the persons authorized to administer the server

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